Shipping policy
Last updated: September 11, 2026
This Shipping Policy explains how ShaperX processes, ships, and handles delivery issues for orders placed through shaperx.com.
United States Shipping Only
ShaperX currently ships only to addresses within the United States. We do not currently offer international shipping.
Order Processing and Estimated Delivery
Orders are generally processed within 1–2 business days. Estimated delivery is within 2–7 business days from the date the order is placed. This estimate includes both order processing and carrier transit time.
Business days do not include weekends or U.S. federal holidays. Orders placed after business hours, on weekends, or on holidays begin processing on the next business day.
Processing or delivery may take longer during sales, holidays, product launches, severe weather, carrier disruptions, high-volume periods, address-related issues, or other circumstances outside ShaperX’s reasonable control.
The 2–7 business-day delivery period is an estimate and is not a guaranteed arrival date. If we determine that an order cannot be shipped within the time originally stated, we will notify you and provide any options required under applicable law.
Shipping Methods and Charges
ShaperX works with third-party carriers and fulfillment providers, including USPS, UPS, Amazon Logistics, and other available delivery partners.
Available shipping methods, shipping charges, and any free-shipping offers are displayed at checkout. The carrier used for an order may vary depending on the item, fulfillment location, shipping address, and available delivery service.
Tracking Your Order
After your order ships, a shipment confirmation email containing a tracking number or tracking link will be sent to the email address used at checkout. You may also view available order information by logging into your ShaperX account and opening your order history.
Tracking information may take 24–48 hours after shipment to display its first update. Please use the carrier link provided in your shipment confirmation email because ShaperX orders may be delivered by different carriers.
If tracking has not updated for several business days, please contact the carrier using the tracking number or email support@shaperx.com.
Shipping Address Changes
Please review your shipping information carefully before placing your order.
If you need to correct an address, contact support@shaperx.com as soon as possible, preferably within 24 hours after placing the order. We will make reasonable efforts to update the address before fulfillment begins, but address changes are not guaranteed.
Once an order has entered fulfillment or has shipped, the shipping address cannot be changed by ShaperX. If available, you may contact the carrier directly to request delivery assistance.
If a package is returned, lost, delayed, or requires reshipment because of an incorrect or incomplete customer-provided address, refusal of delivery, failure to accept or collect the package, or an unauthorized address change, additional shipping charges may apply. Any applicable charge will be disclosed before reshipment is finalized.
Optional Worry-Free Delivery® by Seel
Eligible orders may be offered optional Worry-Free Delivery® at checkout. If selected, this protection is provided and administered by Seel, an independent third-party post-purchase protection provider.
Depending on the coverage displayed at checkout and the applicable Seel plan terms, Worry-Free Delivery® may cover qualifying delivery issues such as:
- Damage occurring during shipping or delivery;
- A package that is lost or not delivered;
- Missing or incomplete items or components; and
- A shipment that is significantly delayed.
Availability, price, covered events, exclusions, reporting deadlines, and available resolutions may vary by order and applicable plan. The fee and coverage summary will be displayed at checkout.
Your Seel confirmation email and the applicable Seel plan terms control the coverage. Purchasing Worry-Free Delivery® does not guarantee that every delivery issue will qualify for compensation.
If you purchased Worry-Free Delivery® and experience a covered delivery issue, submit your claim directly through the Seel Resolution Center.
You may also follow the claim instructions in the confirmation email sent by Seel. Seel will review the claim and independently determine eligibility and the available resolution under the applicable plan terms.
Please report delivery issues promptly. Certain claims, including damage or packages marked delivered but not received, may have short reporting deadlines. Always follow the deadline stated in your Seel confirmation and plan terms.
For more information, review:
Worry-Free Delivery® is separate from ShaperX’s return and exchange policy. Size, fit, color preference, change-of-mind returns, manufacturing defects, and incorrect products should be submitted through the applicable ShaperX return or customer-service process.
Delivery Issues Without Worry-Free Delivery®
If you did not purchase Worry-Free Delivery®, or if your issue is outside Seel’s coverage, contact support@shaperx.com.
We will review the order, tracking information, carrier records, and any supporting documentation before determining the available resolution. Refunds or replacements are not guaranteed until the investigation has been completed.
Package Marked Delivered but Not Received
If the carrier marks your package as delivered but you cannot locate it:
- Confirm that the shipping address on your order is correct.
- Check your mailbox, front door, side door, garage, reception area, parcel locker, and other possible delivery locations.
- Ask household members, neighbors, building management, or front-desk staff whether they accepted the package.
- Check for a delivery photo or attempted-delivery notice.
- Wait until the end of the following business day because some carriers mark packages delivered shortly before actual delivery.
- Contact the carrier using the tracking number and request delivery details.
If you purchased Worry-Free Delivery® and the package still cannot be found, submit a claim promptly through the Seel Resolution Center.
If you did not purchase Worry-Free Delivery®, contact support@shaperx.com as soon as possible, preferably within 7 days of the delivered scan, so that we can assist with a carrier investigation.
Delayed or Possibly Lost Packages
A temporary tracking delay does not necessarily mean that a package is lost. Carriers may require a waiting period before opening a lost-package investigation.
If your order has not arrived after the estimated 2–7 business-day delivery period, review the latest tracking information and contact the carrier or support@shaperx.com for assistance.
Customers with Worry-Free Delivery® should follow the timelines and claim instructions provided by Seel. Customers without Worry-Free Delivery® should contact ShaperX promptly so that we can assist with an available carrier investigation.
Damaged, Opened, Incomplete, or Incorrect Packages
If your package arrives damaged, opened, or incomplete, keep the product, original packaging, shipping box or mailer, and shipping label. Take clear photos before discarding any packaging.
If you purchased Worry-Free Delivery®, submit the issue promptly through the Seel Resolution Center, subject to the applicable coverage terms.
If you did not purchase Worry-Free Delivery®, or if you received the wrong product or believe the product has a manufacturing defect, contact support@shaperx.com with your order number, a brief description of the issue, and clear photos or video.
Returned-to-Sender and Undeliverable Packages
A package may be returned to us because of an incorrect or incomplete address, refusal of delivery, unsuccessful delivery attempts, or failure to accept or collect the package.
If a package is returned as undeliverable, contact support@shaperx.com for the available options. Additional shipping charges may apply when the delivery failure results from customer-provided information or failure to accept or collect the package. Any applicable charge will be disclosed before reshipment is finalized.
Contact Us
For shipping questions not covered by Seel, contact support@shaperx.com.