Refund policy
Last updated: September 11, 2026
We want you to feel confident shopping with ShaperX. Eligible items may be returned or exchanged within 30 days after the order is marked delivered, subject to the conditions below.
Return Eligibility
To qualify for a return or exchange:
- The request must be submitted within 30 days after the order is marked delivered.
- The item must be unworn other than for a brief try-on, unwashed, and undamaged.
- The item must be free from stains, odors, deodorant, makeup, pet hair, or other signs of wear.
- All original tags, packaging, and hygiene or protective liners, where applicable, must remain attached and intact.
- The item must be in its original, resalable condition.
- Proof of purchase from ShaperX is required.
Items marked Final Sale are not eligible for return or exchange unless they arrive damaged, defective, missing, or incorrect, or unless otherwise required by applicable law.
Complimentary Exchanges
Exchanges are available for another size or color of the same product and are subject to inventory availability.
We provide one complimentary exchange request per order. A single exchange request may include more than one eligible item from the same order. For the first approved exchange request, ShaperX will provide a prepaid return label and cover standard shipping for the replacement item.
If you would like a different product or style, please return the original item for a refund and place a new order.
Additional exchange requests for the same order may be subject to shipping charges or may need to be processed as a return and new order.
Customers may be responsible for additional costs resulting from an incorrect or incomplete shipping address, refusal of delivery, an unauthorized return, failure to follow the provided return instructions, or returning an item other than the authorized product. Any applicable charge will be disclosed before the request is finalized.
Once the required return has been confirmed in transit, the replacement will generally be processed within 2–3 business days. Delivery time is additional and is subject to our Shipping Policy.
How to Request a Return or Exchange
- Visit our Return & Exchange Portal.
- Enter your ShaperX order number and the email address or phone number associated with the order.
- Select the item and reason for your request.
- Provide clear photos of the item and packaging if requested.
- Wait for approval and return instructions before sending anything back.
Please do not return merchandise to the sender address, an Amazon fulfillment center, or any other address without authorization. Unauthorized returns may be delayed, rejected, or returned to the sender.
Return Shipping and Return Labels
Once your request has been approved, we will provide the applicable return instructions and, when required, a prepaid return shipping label.
- First approved size or color exchange: ShaperX covers the prepaid return label and standard shipping for the replacement.
- Return for a refund: A flat $7 return shipping fee per return request will be deducted from the refund.
- Verified damaged, defective, missing, or incorrect item: ShaperX covers authorized return and replacement shipping, and the $7 fee does not apply.
The $7 fee may also be waived when the return results from another verified ShaperX error or when otherwise required by applicable law.
Refunds
Once an authorized return has been received and inspected, or the refund has otherwise been approved, the refund will be issued to the original payment method.
For a standard return for a refund, a flat $7 return shipping fee per return request will be deducted from the refund. The $7 fee is waived for verified damaged, defective, missing, or incorrect items and other verified ShaperX errors.
Original shipping charges are generally non-refundable, except when the return results from a verified ShaperX error or when otherwise required by applicable law.
Items that do not meet the eligibility requirements may be denied a refund or exchange. Where appropriate, we will contact you regarding the available options.
After a refund is issued, please allow approximately 5–10 business days for it to appear in your account. Actual posting times depend on your bank or payment provider.
Damaged, Defective, Missing, or Incorrect Items
If an item arrives damaged, defective, incomplete, or different from what you ordered, please contact us as soon as possible and provide:
- Your ShaperX order number;
- Clear photos or video showing the issue;
- Photos of the shipping package and shipping label, if applicable; and
- A brief description of the problem.
Visible shipping damage, missing contents, or an incorrect item should preferably be reported within 7 days of delivery. Other eligible product issues should be reported within the applicable 30-day return period.
After reviewing the request, we will determine the appropriate resolution, which may include a replacement, full refund, partial refund, or another reasonable solution. We will let you know whether the item must be returned. No particular resolution is guaranteed until the request has been reviewed and approved.
Optional Worry-Free Delivery® by Seel
If you purchased Worry-Free Delivery® at checkout, qualifying delivery issues may be handled directly by Seel, an independent third-party post-purchase protection provider.
Depending on the coverage shown at checkout and the applicable Seel terms, eligible issues may include loss or non-delivery, damage during transit, missing or incomplete contents, or significant delivery delays.
To submit or track a covered claim, visit the Seel Resolution Center or follow the instructions in your Seel confirmation email. Please submit claims promptly because certain delivery claims may have short reporting deadlines.
Worry-Free Delivery® is separate from ShaperX’s 30-day merchandise return and exchange policy. Manufacturing defects, incorrect products, and issues outside Seel’s coverage should be submitted to ShaperX.
Size or Fit Issues
We recommend reviewing the size chart on the product page before ordering.
If the size you ordered does not fit, you may request one complimentary exchange for another size or color of the same product, subject to inventory availability and the eligibility requirements above. ShaperX will cover the prepaid return label and standard replacement shipping for the first approved exchange request per order.
Start your request through our Return & Exchange Portal.
Original Shipping Fees
Original shipping charges are generally non-refundable. Exceptions may apply when the return results from a verified ShaperX error, the merchandise arrives damaged, defective, missing, or incorrect, the order was not shipped, or a refund is otherwise required by applicable law.
Contact Us
If you have questions about a return, exchange, or refund, contact us at support@shaperx.com.