Your payment is secure and your information always remains private. All information is encrypted to ensure the overall security of all sensitive information.This means that your card details are processed with a very high level of security.

After you placed your order successfully, you will receive a unique Shaperx order number starting with “#”. Please pay attention to your email's inbox for the order deatils.

No. ShaperX currently ships only within the United States.

We accept a number of secure and convenient payment methods:

• Pay With Paypal - the most popular online payment method. We are fully PayPal verified so you can always shop with peace of mind.
• Credit/Debit Card - we accept Visa, MasterCard, American Express ,Discover, Maestro,etc. Please note that SHAPERX does not collect your credit/debit card number or personal information when you make a payment. For questions regarding your transactions on our site, please consult your card-issuing bank for information.
• Express Checkout
• Buy with Prime (Amazon Pay)

Your order typically ships out within 24 hours, make sure you request a cancellation or change your order within 24 hours, Just leave us a message or email us: support@shaperx.com.

All orders in transit cannot be changed or canceled. If canceled, the buyer will need to bear the corresponding payment.If your order is already processed, we suggest you try the shapewear out first, and if for any reason it doesn’t measure up, we’ll send you a FREE REPLACEMENT.* Click here for Exchange ：https://shaperx.com/apps/return_prime

If you need to change shipping address, please contact us within 24 hours and our customer support will update your order manually before it's shipped out.

Once the order is in-transit, the shipping addresses cannot be changed.

Hand wash (recommended)
• Do not dry clean
• Do not iron
• Do not bleach
• Do not tumble dry

Eligible items may be returned or exchanged within 30 days after the order is marked delivered.

We provide one complimentary exchange request per order for another size or color of the same product, subject to inventory availability. A single exchange request may include more than one eligible item from the same order. ShaperX covers the prepaid return label and standard replacement shipping for the first approved exchange request.

For an approved return for a refund, a flat $7 return shipping fee per return request will be deducted from the refund.

The $7 fee does not apply to verified damaged, defective, missing, or incorrect items, or when the return results from another verified ShaperX error.

Items must be briefly tried on only, unwashed, undamaged, and returned with all original tags, packaging, and hygiene or protective liners attached and intact. Final Sale items are not eligible for return or exchange unless they arrive damaged, defective, or incorrect, or unless otherwise required by applicable law.

View our complete Return, Exchange & Refund Policy:
https://shaperx.com/policies/refund-policy

1. Visit our Return & Exchange Portal:
https://shaperx.com/apps/return_prime

2. Enter your ShaperX order number and the email address or phone number associated with the order.

3. Select the item and reason for your request.

4. Provide clear photos of the item and packaging if requested.

5. Wait for approval and return instructions before sending anything back.

Please do not return merchandise to the sender address, an Amazon fulfillment center, or any other address without authorization.

For an approved exchange, the replacement will generally be processed within 2–3 business days after the required return is confirmed in transit. Delivery time is additional.

Once an authorized return has been received and inspected, the refund will be issued to the original payment method.

A flat $7 return shipping fee per return request will be deducted from standard refund returns. This fee is waived for verified damaged, defective, missing, or incorrect items and other verified ShaperX errors.

After the refund is issued, please allow approximately 5–10 business days for it to appear in your account.

To qualify for a return or exchange:

• The request must be submitted within 30 days after the order is marked delivered.
• The item must be unworn other than for a brief try-on, unwashed, and undamaged.
• The item must be free from stains, odors, deodorant, makeup, pet hair, or other signs of wear.
• All original tags, packaging, and hygiene or protective liners must remain attached and intact.
• The item must be in its original, resalable condition.
• Proof of purchase from ShaperX is required.

If your item arrives damaged, defective, incomplete, or different from what you ordered, please contact us as soon as possible.

Please provide your ShaperX order number, a brief description of the problem, clear photos or video of the item, and photos of the package and shipping label where applicable.

Visible shipping damage, missing contents, or incorrect items should preferably be reported within 7 days of delivery. Other eligible product issues should be reported within the applicable 30-day return period.

After reviewing the request, we will determine an appropriate resolution, which may include a replacement, full refund, partial refund, or another reasonable solution. The $7 return shipping fee does not apply to verified damaged, defective, missing, or incorrect items.

We recommend reviewing the size chart on the product page before ordering.

If the size you ordered does not fit, you may request one complimentary exchange for another size or color of the same product, subject to inventory availability and the eligibility requirements above. ShaperX will cover the prepaid return label and standard replacement shipping for the first approved exchange request per order.

Start your request through our Return & Exchange Portal.

We currently ship within the United States only. Orders may be delivered by USPS, UPS, Amazon Logistics, or another available carrier.

United States:

Estimated delivery is within 2–7 business days from the date the order is placed. This estimate includes order processing and carrier transit time.

You can track your order with the tracking information provided in your shipment notification e-mail or by logging in to your account on www.shaperx.com

After placing an order, you will receive an e-mail acknowledgement. Following that, you will receive another email with the tracking number associated with your parcel. If you are registered with us, you can check the status by signing in and selecting your order under “Order History”. Alternatively, you can insert the tracking number supplied into DHL’s website. You will also receive regular e-mail updates on the delivery status of your order, even if you do not have an account with us.  Please note that you have 30 days upon the dispatch of your order to contact us should you not receive it. If you contact us after this 30 day period, we cannot guarantee your refund.

• If your tracking information says the package was "delivered," first double-check the area where the carrier would have left it. Ask neighbors too in case the package was dropped at the wrong door.
• Also, look for any "attempted delivery" notices, which means the carrier tried to deliver it, but no one was home. If you still don't see anything, wait until the end of the next day, because some carriers' electronic systems may show the package as delivered, even when it's still on the way.
• Still no luck? Call the carrier with your tracking number for more information.

If the carrier is unable to provide a resolution please contact our Customer Care Center at: support@shaperx.com

Enjoy free standard shipping on orders over $33 USD. A $7 USD shipping fee applies to orders under $33 USD.
Shipping fees from the original order are not refundable.

● Make sure you go to the “Size chart” below the product info in our product pages.
● Measure your waist and hips in inches with measuring tape for a better selection.
● You can find what sizes correspond to which waist, bust, and hip measurements.
● When in doubt,  simply contact us (email: support@shaperx.com) and we'd love to help.

All of our styles are stocked in a full and inclusive size range.

I’m different sizes according to my weight, waist and/or hips - what should I do?

This could happen! Not all bodies were created equal and trying to standardize them is useless - size charts are just a guide to help you determine what YOUR best option is.

If you're still on the fence, go for what your waist size says. We’ve found that customers who based their purchases on waist size felt a lot more comfortable in their shapewear once it arrived.

If you're unable to find the answer to your question, simply contact us on facebook or email: support@shaperx.com and we'd love to help.

• Waist - Without any clothes on, wrap a measuring tape around your midsection. There are two ways to find your waist:

1. The fleshy part between your ribs and hips, that will be at navel-level or just above.

2. Lean to the side with your hands on your hips. Your waist is that spot on your side that folds inwards.

• Hips - With your feet together, measure the widest part of your hips by wrapping a measuring tape around you. Be sure to include your butt cheeks! If the tape isn’t covering the fleshier part of them, then you’re either too high or too low.

• Bust - To measure your bust, simply wrap a measuring tape around your breasts and back. Make sure the tape is wrapped straight around your body and covering your nipple area. 

This measurement should be ideally done with no bra on.

If the size does not fit, you may request one complimentary exchange for another size or color of the same product, subject to eligibility and inventory availability.

Start your exchange here:
https://shaperx.com/apps/return_prime