Your payment is secure and your information always remains private. All information is encrypted to ensure the overall security of all sensitive information.This means that your card details are processed with a very high level of security.

After you placed your order successfully, you will receive a unique Shaperx order number starting with “#”. Please pay attention to your email's inbox for the order deatils.

As soon as your order is packed we will send you a shipment confirmation email with the delivery information and a link to track your order online. Please note, that it can take some days before the tracking information is available.

Please note, the total order amount does not include local sales tax/ VAT. In certain locations, if the value of your order exceeds the toll-free limit an import tax/customs fee may be applied upon delivery. & Other Stories does not compensate for these additional charges.

Please check with your local Customs Office for more information. 

We accept a number of secure and convenient payment methods:

• Pay With Paypal - the most popular online payment method. We are fully PayPal verified so you can always shop with peace of mind.
• Credit/Debit Card - we accept Visa, MasterCard, American Express ,Discover, Maestro,etc. Please note that SHAPERX does not collect your credit/debit card number or personal information when you make a payment. For questions regarding your transactions on our site, please consult your card-issuing bank for information.
• Express Checkout
• Buy with Prime (Amazon Pay)

Your order typically ships out within 24 hours, make sure you request a cancellation or change your order within 24 hours, Just leave us a message or email us: support@shaperx.com.

All orders in transit cannot be changed or canceled. If canceled, the buyer will need to bear the corresponding payment.If your order is already processed, we suggest you try the shapewear out first, and if for any reason it doesn’t measure up, we’ll send you a FREE REPLACEMENT.* Click here for Exchange ：https://shaperx.com/apps/return_prime

If you need to change shipping address, please contact us within 24 hours and our customer support will update your order manually before it's shipped out.

Once the order is in-transit, the shipping addresses cannot be changed.

Before you complete Order, you can enter your discount code , click apply. Your total amount will be updated to reflect the discount.

Shaperx offers 30 day satisfaction guarantee return exchange and refund policy:

• Exchanges are FREE for not only a different size, but different color.
• For return, you need to take responsibility for the return shipping fee of sending to you, then we will accept returns.
• Only NEW condition items can be returned.
• Final sale products are non-returnable and non-exchangeable.
• Simply make the return/exchange request via this link:  https://shaperx.com/apps/return_prime
• NOTE: We allow one free exchange per order only; so please be mindful of the item and size and make sure you review our size chart before purchasing.

Finding the perfect shapewear can be tough. Luckily, with our 100% Fit Guarantee, you get easy returns or free exchanges for another size or color.

Let’s get started:

1. Go to https://shaperx.com/apps/return_prime
2. Enter your ShaperX Order Number and Email or Phone number associated with your account or order. 
3. Provide a picture of the returning items to us.
4. Once your request is accepted, we'll send you a return shipping label 
5. After our warehouse confirms that your exchange/return items are already sent back to us, your new package will be shipped in 2-3 business days through your original shipping method.

If you are not totally in love with how they feel or fit, simply exchange or return within 30 days, please feel free to contact us for a return label. Email tosupport@shaperx.com, Available for US ONLY.

If your return is accepted, your refund will be processed and applied to the original method of payment.

Note that refunds can take up to 5-10 business days to appear on your bank account due to varying processing times of financial organizations.
Please let us know if the refund not appear in your account within time frame, we will be happy to check out for you.

IF THE RETURNED PRODUCT DOES NOT MEET THE FOLLOWING REQUIREMENTS (DEFECT), THERE WILL BE NO REPLACEMENT OR REFUND ACCEPTED:

• request return within 30 days after receiving the item 
• the product has not been washed 
• there is no artificial damage 
• the tag is kept Intact 
• It does not affect the secondary sales of the product

If your item arrives damaged or defective, please contact us and provide clear photos of the item received.

After verification, we will offer one of the following solutions based on the issue:

• Full refund (no return required), or
  
• Replacement item sent immediately, or
  
• Partial refund for minor damage — no return needed.
  

Requests made after 7 days of delivery will not be accepted.

We recommend checking the size chart to find your size before placing an order. If you find items that don’t fit you when you get your items, please feel free to contact us. Email to ussupport@shaperx.com.

We use outside delivery companies (Orders are shipped via USPS/UPS/UPSM/Amazon Logistics etc), we cannot guarantee these delivery times. Please allow 1-2 business days for your order to dispatch. Please allow 4-7 business days in total for orders to arrive.

United States

• Standard Shipping: 4-7 business days
• Priority Shipping: 2-3 business days 

You can track your order with the tracking information provided in your shipment notification e-mail or by logging in to your account on www.shaperx.com

After placing an order, you will receive an e-mail acknowledgement. Following that, you will receive another email with the tracking number associated with your parcel. If you are registered with us, you can check the status by signing in and selecting your order under “Order History”. Alternatively, you can insert the tracking number supplied into DHL’s website. You will also receive regular e-mail updates on the delivery status of your order, even if you do not have an account with us.  Please note that you have 30 days upon the dispatch of your order to contact us should you not receive it. If you contact us after this 30 day period, we cannot guarantee your refund.

Shipping addresses cannot be changed. We will only ship to the shipping address entered when the order was originally placed.

If you believe that your package was lost or stolen, please contact customer service Email: support@shaperx.com

• If your tracking information says the package was "delivered," first double-check the area where the carrier would have left it. Ask neighbors too in case the package was dropped at the wrong door.
• Also, look for any "attempted delivery" notices, which means the carrier tried to deliver it, but no one was home. If you still don't see anything, wait until the end of the next day, because some carriers' electronic systems may show the package as delivered, even when it's still on the way.
• Still no luck? Call the carrier with your tracking number for more information.

If the carrier is unable to provide a resolution please contact our Customer Care Center at: support@shaperx.com

Shipping fees from the original order are not refundable.

For now only part of the catalog offer plus size up to 6XL.

Make sure you go to the “Size chart” below the product info in our product pages. When in doubt, simply contact us (email:support@shaperx.com)and we'd love to help.

We will ship the item in 1-2 business days, usually it will take about 5-7 business days to arrive to you. Sometimes it maybe a little delay as the customs. So please be patient to wait for it.

If the package do not come as schedule or you have any problem ,please do not hesitate to contact us first.support@shaperx.com

If you would prefer another size, you can Go to your Orders and you'll find the Return/Exchange Button Or click this link: https://shaperx.com/apps/return_prime

Shaperx will accept return of unworn and unwashed garments within 30 days of the purchase date, if you still have any questuions, please email to ussupport@shaperx.com

If your item arrives damaged or defective, please contact us and provide clear photos of the item received.
After verification, we will offer one of the following solutions based on the issue:

• Full refund (no return required), or
  
• Replacement item sent immediately, or
  
• Partial refund for minor damage — no return needed.
  

Requests made after 7 days of delivery will not be accepted.

Hand wash (recommended)
• Do not dry clean
• Do not iron
• Do not bleach
• Do not tumble dry

Yes, we offer standard and express shipping options to most countries.

We accept Visa, MasterCard, American Express ,Discover, Maestro,etc.

● Make sure you go to the “Size chart” below the product info in our product pages.
● Measure your waist and hips in inches with measuring tape for a better selection.
● You can find what sizes correspond to which waist, bust, and hip measurements.
● When in doubt,  simply contact us (email: support@shaperx.com) and we'd love to help.

All of our styles are stocked in a full and inclusive size range.

I’m different sizes according to my weight, waist and/or hips - what should I do?

This could happen! Not all bodies were created equal and trying to standardize them is useless - size charts are just a guide to help you determine what YOUR best option is.

If you're still on the fence, go for what your waist size says. We’ve found that customers who based their purchases on waist size felt a lot more comfortable in their shapewear once it arrived.

If you're unable to find the answer to your question, simply contact us on facebook or email: support@shaperx.com and we'd love to help.

• Waist - Without any clothes on, wrap a measuring tape around your midsection. There are two ways to find your waist:

1. The fleshy part between your ribs and hips, that will be at navel-level or just above.

2. Lean to the side with your hands on your hips. Your waist is that spot on your side that folds inwards.

• Hips - With your feet together, measure the widest part of your hips by wrapping a measuring tape around you. Be sure to include your butt cheeks! If the tape isn’t covering the fleshier part of them, then you’re either too high or too low.

• Bust - To measure your bust, simply wrap a measuring tape around your breasts and back. Make sure the tape is wrapped straight around your body and covering your nipple area. 

This measurement should be ideally done with no bra on.

Worry not! We offer 30-day Free Exchanges and easy returns. Exchange for a different size or color? Click here.( https://shaperx.com/apps/return_prime)