FAQS

Your payment is secure and your information always remains private. All information is encrypted to ensure the overall security of all sensitive information.This means that your card details are processed with a very high level of security.

After you placed your order successfully, you will receive a unique Shaperx order number starting with “#”. Please pay attention to your email's inbox for the order deatils.

As soon as your order is packed we will send you a shipment confirmation email with the delivery information and a link to track your order online. Please note, that it can take some days before the tracking information is available.

Please note, the total order amount does not include local sales tax/ VAT. In certain locations, if the value of your order exceeds the toll-free limit an import tax/customs fee may be applied upon delivery. & Other Stories does not compensate for these additional charges.

Please check with your local Customs Office for more information. 

We accept a number of secure and convenient payment methods:

• Pay With Paypal - the most popular online payment method. We are fully PayPal verified so you can always shop with peace of mind.
• Credit/Debit Card - we accept Visa, MasterCard, American Express ,Discover, Maestro,etc. Please note that SHAPERX does not collect your credit/debit card number or personal information when you make a payment. For questions regarding your transactions on our site, please consult your card-issuing bank for information.
• Express Checkout
• Buy with Prime (Amazon Pay)

Your order typically ships out within 24 hours, make sure you request a cancellation or change your order within 24 hours, Just leave us a message or email us: support@shaperx.com.

All orders in transit cannot be changed or canceled. If canceled, the buyer will need to bear the corresponding payment.If your order is already processed, we suggest you try the shapewear out first, and if for any reason it doesn’t measure up, we’ll send you a FREE REPLACEMENT.* Click here for Exchange ：https://shaperx.com/apps/return_prime

If you need to change shipping address, please contact us within 24 hours and our customer support will update your order manually before it's shipped out.

Once the order is in-transit, the shipping addresses cannot be changed.

Before you complete Order, you can enter your discount code , click apply. Your total amount will be updated to reflect the discount.

Shaperx offers 30 day satisfaction guarantee return&exchange policy:

- One free exchange per order for a different size and different color

- For return, you need to take responsibility for the return shipping fee

- Only NEW condition items can be returned

- Simply make the return/exchange request:
https://shaperx.com/apps/return_prime

1.Go to your Orders and you'll find the Return/Exchange Button Or click this link: https://shaperx.com/apps/return_prime
2.Enter your Order Number
3.Provide a picture of the returning items to us
4.Once your request is accepted, we'll send you a return shipping label
5.After you provided a tracking number for us, we'll send the new items asap

1.Go to your Orders and you'll find the Return/Exchange Button Or click this link: https://shaperx.com/apps/return_prime
2.Enter your Order Number
3.Provide a picture of the returning items to us
4.Once your request is accepted, we'll send you a return shipping label
5.After your item is arrived to our warehouse, refund will be sent to you asap

If you are not totally in love with how they feel or fit, simply exchange or return within 30 days, please feel free to contact us for a return label. Email to support@shaperx.com;   . Available for US ONLY.

If your return is accepted, your refund will be processed and applied to the original method of payment.

A refund will be issued within 24-48 business hours to your account, would you please check then, please let us know if the refund not appear in your account within time frame, we will be happy to check out for you

IF THE RETURNED PRODUCT DOES NOT MEET THE FOLLOWING REQUIREMENTS (DEFECT), THERE WILL BE NO REPLACEMENT OR REFUND ACCEPTED:

● request return within 30 days after receiving the item
● the product has not been washed
● there is no artificial damage
● the tag is kept Intact
● It does not affect the secondary sales of the product

In such a case, we can resend a new one to you or offer you a full refund, you can tell us your opinion.

We recommend checking the size chart to find your size before placing an order. If you find items that don’t fit you when you get your items, please feel free to contact us. Email to us support@shaperx.com

Shipping fees from the original order are not refundable.

We will ship the item by USPS/UPS/Amazon Logistics in 1-2 business days, usually it will take about 5-7 business days to arrive to you. Sometimes it maybe a little delay as the customs. So please be patient to wait for it.

Standard Shipping: 5-7 business days

Priority Shipping: 2-3business days

You will also be able to track your order under ‘Orders’ when you log in at My Account.

Once you placed the order ,Shipping addresses cannot be changed or updated.

If your purchase has not arrived by the delivery date, please contact customer service Email: support@shaperx.com

For now only part of the catalog offer plus size up to 6XL.

Make sure you go to the “Size chart” below the product info in our product pages. When in doubt, simply contact us (email: support@shaperx.com)and we'd love to help.

We will ship the item in 1-2 business days, usually it will take about 5-7 business days to arrive to you. Sometimes it maybe a little delay as the customs. So please be patient to wait for it.

If the package do not come as schedule or you have any problem ,please do not hesitate to contact us first. support@shaperx.com

If you would prefer another size, you can Go to your Orders and you'll find the Return/Exchange Button Or click this link: https://shaperx.com/apps/return_prime

Shaperx will accept return of unworn and unwashed garments within 30 days of the purchase date, if you still have any questuions, please email to us support@shaperx.com

We're really sorry to hear that. It maybe was damaged during the shipping way. Please don't worry. In this situation, please check whether the item can work well. By the way, hope you can help to photograph the products and packing, mail the pictures to us. We will help to check the details.

Hand wash (recommended)
• Do not dry clean
• Do not iron
• Do not bleach
• Do not tumble dry

Yes, we offer standard and express shipping options to most countries.

We accept Visa, MasterCard, American Express ,Discover, Maestro,etc.

● Make sure you go to the “Size chart” below the product info in our product pages.
● Measure your waist and hips in inches with measuring tape for a better selection.
● You can find what sizes correspond to which waist, bust, and hip measurements.
● When in doubt,  simply contact us (email: support@shaperx.com) and we'd love to help.

All of our styles are stocked in a full and inclusive size range.

I’m different sizes according to my weight, waist and/or hips - what should I do?

This could happen! Not all bodies were created equal and trying to standardize them is useless - size charts are just a guide to help you determine what YOUR best option is.

If you're still on the fence, go for what your waist size says. We’ve found that customers who based their purchases on waist size felt a lot more comfortable in their shapewear once it arrived.

If you're unable to find the answer to your question, simply contact us on facebook or email: support@shaperx.com and we'd love to help.

• Waist - Without any clothes on, wrap a measuring tape around your midsection. There are two ways to find your waist:

1. The fleshy part between your ribs and hips, that will be at navel-level or just above.

2. Lean to the side with your hands on your hips. Your waist is that spot on your side that folds inwards.

• Hips - With your feet together, measure the widest part of your hips by wrapping a measuring tape around you. Be sure to include your butt cheeks! If the tape isn’t covering the fleshier part of them, then you’re either too high or too low.

• Bust - To measure your bust, simply wrap a measuring tape around your breasts and back. Make sure the tape is wrapped straight around your body and covering your nipple area. 

This measurement should be ideally done with no bra on.

Worry not! We offer 30-day Free Exchanges and easy returns. Exchange for a different size or color? Click here.( https://shaperx.com/apps/return_prime)